Call Quality

House rules, not legalese.

Every call routed on Position Calls may be reviewed and audited. These standards apply to every publisher and every sub-affiliate. Read them once. We enforce them the same way we publish them.

Never accepted

Immediate rejection or suspension.

  • Fraudulent or manufactured calls
  • Coached callers
  • AI-generated or synthetic voice traffic
  • Callers with no service intent
  • Deliberate wrong-number or misrouted traffic
  • Equipment-only or parts-only inquiries
  • Affiliates representing themselves as the contractor
  • Untrained sub-affiliates running without disclosure
  • Incentivized calls
  • Misrepresentative creatives
  • Non-consented contact data
Enforcement

What happens when a rule breaks.

01 · WARNING

First minor offense

One documented warning. Manager walks through the disposition data with you and outlines the fix.

02 · PAUSED

Repeat or moderate offense

Account is paused. Payouts continue on clean historical events. Reinstatement requires corrective action.

03 · SUSPENDED

Serious violation

Account is suspended immediately without warning. Paused accounts are ineligible to reapply for at least 30 days.

Accepted traffic

What you can and cannot run.

Generally accepted
  • · SEO and owned content
  • · Paid search within brand rules
  • · Native and display
  • · Opt-in email
  • · Paid social
  • · Owned media properties
Requires campaign approval
  • · SMS
  • · Push
  • · Brand bidding
  • · Sub-affiliate traffic
Never accepted

See the "Never accepted" list above. No exceptions, regardless of vertical or publisher tier.